Hi, I’m Felicity!

I work with business owners to turn plans into action.

Blending strategic planning, accountability and project management I work alongside my clients as a strategic partner, optimising their operations, elevating their team’s delivery and enhancing their client experience.

Where optimised operations meets strategy success.

For as long as I can remember (and certainly longer than I’d like to admit!) I’ve worked alongside business owners, helping them to achieve their goals, deliver projects, level up their team’s delivery and optimise their internal operations.

I now predominantly work with agency owners and specialise not only in identifying opportunities for improvement, but in implementing the solutions too. (I’m your go-to for turning “to do” into “ta da”.)

I’m a ‘roll up my sleeves’ do-er, and i’m all about keeping things slick. I’ll question why you do things in your business in order to find the most efficient approach, but I’m not all about processes and systems - I know that customer service will make or break a business, I’m big on communication and I know all too well the importance of a happy team.

Think of me as the business partner you've always needed. Your strategic problem solver, cheerleader, implementer and accountability partner all in one. (I know right, who knew such a person existed?!)

4 unique ways I can support you.

Your Productivity Partner – I'll take those big goals and turn them into deliverable chunks and perfected project plans faster than you can say "smooth operator".

Team Task Tamer – I'll make sure your team is firing on all cylinders, working towards your goals and delivering on time, every time (hey, maybe you'll even be able to take some time off!).

Project Powerhouse - from smaller scale process improvements, to full blown system overhauls, I manage projects from concept to completion.

Doer-in-Chief - I'm not your run-of-the-mill Ops Manager. I roll up my sleeves and work alongside you to get those projects over the line.

“Working with Felicity has changed my business in ways I couldn’t have imagined! She got straight into the business understanding what we do, how we do it and started making suggestions for new systems and processes which resulted in the whole operation becoming so much easier to manage.”

— Paid Ads Agency Client

Is your business running you ragged?

I see you, with the big goals for your business. But let's be real - wearing all the hats isn't really working out for you. Is it?

Feeling more like a team coordinator or client account manager than business owner?

Spending all your time chasing up team members, asking for updates and setting deadlines?

Are your limiting your team's capacity (and your income potential) with inadequate processes?

You've got big aspirations, maybe you're working with a business coach - but now what? You’ve got a shiny strategy, but no idea how to implement it.

You’re lacking in time and those big plans and business development projects are forever being nudged down the to-do list.

(Is this all sounding a little familiar…?)

From strategy & planning to accountability and execution ; let’s achieve your growth goals together.

Want a business that is streamlined, systemised and runs smoothly?

With a strategic partner working alongside you to finally get those projects over the line?

Need a sounding board to bounce ideas off of?

Or someone to take you from shiny strategy to actionable plan?

Imagine having an accountability partner on hand to check in and keep you on track…

Or someone who can set your team up for success thanks to slick systems and clearly defined ways of working.

Want to be able to take some time off (yes, really!)?

Step this way to find out more about working with me.

“Felicity’s strategic approach, attention to detail & exceptional organisation skills have been critical to the behind the scenes success of our business; streamlining ways of working and rolling up her sleeves to deliver a range of business improvement projects.”

— Estate Agency Client