Transform your agency’s operations & scale without the drama.

Helping agency owners to streamline processes and integrate AI to optimise their operations, level up their team’s delivery and enhance their client experience.

Where streamlined processes meets the human touch.

For as long as I can remember (and certainly longer than I’d like to admit!) I’ve worked alongside business owners, helping them to achieve their goals, deliver projects, level up their team’s delivery and optimise their internal operations.

I now predominantly work with agency owners and specialise in optimising internal processes for maximum efficiency.

I’m a ‘roll up my sleeves’ do-er, and I’m all about keeping things slick. I’ll question why you do things in your business in order to find the most efficient approach, I love automation and AI but I’m not all about processes and systems - I know that customer service will make or break a business, I’m big on communication and I know all too well the importance of a happy team.

Think of me as the business partner you've always needed. Your strategic problem solver, cheerleader, implementer and accountability partner all in one. (I know right, who knew such a person existed?!)

“Working with Felicity has changed my business in ways I couldn’t have imagined! She got straight into the business understanding what we do, how we do it and started making suggestions for new systems and processes which resulted in the whole operation becoming so much easier to manage.”

— Paid Ads Agency Client

Why work with me?

I’m not your typical Operations Consultant. My goal is to make your agency feel manageable, to help you feel more in control, so you can scale without the drama. Work smarter, not harder.

My down-to-earth approach blends practical advice, strategic insight and cutting-edge solutions, meaning you’ll see tangible results without the overwhelm.

Hands on - approachable support
Systems & process expertise for streamlined growth
Tailored solutions to fit you, your clients and your team
Proven results

Are you currently :

👀Stuck in your inbox or Slack feeling more like a Team Coordinator or Account Manager than an agency owner?

👀Spending your time bogged down in the day to day tasks of your team or chasing clients for sign off or updates?

👀Feeling like your growth has stalled because you’re personally maxed out?

👀Permanently worried things are slipping through the cracks?

👀Forever nudging those business improvement projects & ideas down the to-do list?

👀Struggling to take time off because there’s no one who can step in and look after things like you do?

👀Feeling like your business only moves forward when you do the pushing?

How would it feel to have …

✔️A central point of coordination for your team (that isn’t you!)

✔️Someone else taking over the reigns on key projects

✔️Confidence that your team are all on track, and all working towards your goals without you having to monitor every detail

✔️A strategic partner working alongside you to truly understand, plan and facilitate your growth goals

✔️Someone to call upon when you need to bounce ideas around or aren’t sure how to get your ideas off the ground

✔️The ability to focus on what you do best; winning new business

✔️Space to breathe!

“Felicity’s strategic approach, attention to detail & exceptional organisation skills have been critical to the behind the scenes success of our business; streamlining ways of working and rolling up her sleeves to deliver a range of business improvement projects.”

— Estate Agency Client

Transform your agency’s operations & scale without the drama.

Helping agency owners to streamline processes and integrate AI to optimise their operations, level up their team’s delivery and enhance their client experience.

Where streamlined processes meets the human touch.

For as long as I can remember (and certainly longer than I’d like to admit!) I’ve worked alongside business owners, helping them to achieve their goals, deliver projects, level up their team’s delivery and optimise their internal operations.

I now predominantly work with agency owners and specialise in optimising internal processes for maximum efficiency.

Think of me as the business partner you've always needed. Your strategic problem solver, cheerleader, implementer and accountability partner all in one. (I know right, who knew such a person existed?!)

“Working with Felicity has changed my business in ways I couldn’t have imagined! She got straight into the business understanding what we do, how we do it and started making suggestions for new systems and processes which resulted in the whole operation becoming so much easier to manage.”

Why work with me?

I’m not your typical Operations Consultant. My goal is to make your agency feel manageable, to help you feel more in control, so you can scale without the drama. Work smarter, not harder.

My down-to-earth approach blends practical advice, strategic insight and cutting-edge solutions, meaning you’ll see tangible results without the overwhelm.

Hands on - approachable support

Systems & process expertise for streamlined growth

Tailored solutions to fit you, your clients and your team

Proven results

Are you currently :

👀Stuck in your inbox or Slack feeling more like a Team Coordinator or Account Manager than an agency owner?

👀Spending your time bogged down in the day to day tasks of your team or chasing clients for sign off or updates?

👀Feeling like your growth has stalled because you’re personally maxed out?

👀Permanently worried things are slipping through the cracks?

👀Forever nudging those business improvement projects & ideas down the to-do list?

👀Struggling to take time off because there’s no one who can step in and look after things like you do?

👀Feeling like your business only moves forward when you do the pushing?

How would it feel to have …

✔️A central point of coordination for your team (that isn’t you!)

✔️Someone else taking over the reigns on key projects

✔️Confidence that your team are all on track, and all working towards your goals without you having to monitor every detail

✔️A strategic partner working alongside you to truly understand, plan and facilitate your growth goals

✔️Someone to call upon when you need to bounce ideas around or aren’t sure how to get your ideas off the ground

✔️The ability to focus on what you do best; winning new business

✔️Space to breathe!

“Felicity’s strategic approach, attention to detail & exceptional organisation skills have been critical to the behind the scenes success of our business; streamlining ways of working and rolling up her sleeves to deliver a range of business improvement projects.”